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Terms & Conditions

Last updated: 31 May 2026

These are the terms that apply when you buy something from goosebumpsco.com (the “Site”) or otherwise use it. We’ve kept them as plain-English as the subject allows. If anything is unclear, email us at press.goosebumpsco@gmail.com.

By placing an order on the Site, you confirm that you’ve read these Terms and agree to them. Nothing in these Terms affects your statutory rights as a UK consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection law.

1. About us

Goosebumps Co. is a UK cold-water swimming apparel brand operating the Site. For contact details, see the Contact page on the Site or email us at press.goosebumpsco@gmail.com.

2. Who can use the Site

The Site is intended for use by people aged 16 and over. By placing an order you confirm that you are at least 16 years old and that you have the legal capacity to enter into a binding contract.

3. Forming a contract

When you place an order on the Site, you are making an offer to us to buy the products at the prices shown. We will send you an order confirmation email acknowledging that we have received your order — this email is not yet acceptance of your order.

A contract between us is formed only when we send you a separate dispatch confirmation email confirming that your order has been printed and shipped. Before that point, we reserve the right to refuse or cancel your order — for example, if a product is out of stock, if there has been a pricing or product description error, or if we suspect fraudulent activity. If we cancel an order before dispatch, we will refund any payment you have already made in full.

4. Products

All product images on the Site are intended to give a fair representation of the product, but colours may vary slightly depending on your device screen. All measurements provided are approximate and intended as a guide.

Our products are printed on demand by our UK fulfilment partner. This means small batch-to-batch variation in print position, colour intensity, or fabric finish is normal and is not considered a defect.

5. Prices and payment

All prices on the Site are shown in pounds sterling (GBP) and are inclusive of VAT where applicable. Delivery is charged at checkout unless your order qualifies for free UK delivery (currently on orders over £75).

We accept payment by major credit and debit cards and any other payment methods displayed at checkout. Your card will be charged at the point you place your order. Payment is processed securely by our payment providers; we do not see or store your full card details.

If we are unable to process payment, your order will not be accepted.

6. Pricing errors

We do our best to ensure all prices on the Site are accurate. If we discover a pricing error after you have placed an order but before dispatch, we will contact you to offer the option to either pay the correct price or cancel the order for a full refund.

7. Delivery

We currently ship to the United Kingdom only. Standard UK delivery is £4.99 and is sent by Royal Mail Tracked. Free UK delivery applies to orders over £75. Delivery times are typically 5–10 working days from the date of dispatch, but may be longer during busy periods or due to factors outside our control (such as carrier delays, weather, or industrial action).

Delivery times are estimates, not guarantees. Risk in the products passes to you when they are delivered to the address you provided.

If a delivery fails because of an incorrect or incomplete address you provided, or because nobody was available to receive the parcel and it was not collected from the carrier within their stated holding period, we reserve the right to deduct reasonable redelivery costs from any refund.

8. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the products, without giving any reason.

To cancel, email us at press.goosebumpsco@gmail.com within 14 days of the date you received the order. Tell us your order number and that you wish to cancel. You then have a further 14 days from the date of cancellation to return the products to us at your own cost.

Items must be returned unworn, unwashed, and in their original condition with any tags still attached. We reserve the right to reduce the refund amount if the items show signs of use beyond what is reasonably necessary to inspect them.

Once we receive the returned items and confirm they meet the above conditions, we will refund you the full price of the products and the standard delivery cost you paid (we do not refund expedited delivery charges) within 14 days. Refunds are issued to the same payment method you used to place the order.

9. Faulty, damaged, or incorrect items

Your rights under the Consumer Rights Act 2015 are not affected by anything in these Terms. In particular, you have the right to receive goods that are of satisfactory quality, fit for purpose, and as described.

If you receive an item that is faulty, damaged on arrival, or not what you ordered, email us at press.goosebumpsco@gmail.com as soon as you can after discovering the issue, and include a photo of the issue along with your order number. We will arrange a replacement, repair, or refund as appropriate, and we will cover the cost of returning the item where the fault is ours.

10. Made-to-order disclaimer

Our products are printed on demand and are produced specifically for each order. Outside the 14-day cooling-off period set out in section 8, we cannot accept returns or refunds for change-of-mind reasons, except in the case of faulty or damaged goods covered by section 9.

We also cannot reprint or modify an order once it has gone into production, so please double-check your size, colour, and shipping address selections at checkout. If you spot an error immediately after placing the order, email us straight away — we will try to catch it before production begins, but we cannot promise.

11. Reviews and user-generated content

You may leave product reviews via our reviews platform (currently Judge.me). By leaving a review you grant us a non-exclusive, royalty-free, worldwide licence to display, share, and quote your review on the Site, in marketing communications, and on social media.

Reviews must be your own honest opinion and must not contain offensive, abusive, illegal, defamatory, or misleading content. We reserve the right to remove or decline to publish any review at our discretion.

12. Intellectual property

All content on the Site — including text, images, logos, designs, photography, product descriptions, and the “Goosebumps Co.” name and marks — is owned by us or licensed to us. You may not copy, reproduce, redistribute, or use this content for commercial purposes without our prior written permission.

You may share Site content on personal social media accounts for non-commercial purposes (for example, posting a photo of yourself wearing one of our products), provided you give a reasonable indication of source.

13. Acceptable use

You agree not to:

  • Use the Site for any unlawful purpose;
  • Attempt to gain unauthorised access to any part of the Site or its underlying systems;
  • Use automated tools (bots, scrapers, crawlers) to access the Site, except for legitimate search engine indexing;
  • Submit reviews, comments, or messages that are abusive, defamatory, fraudulent, or otherwise objectionable;
  • Use the Site in a way that could damage, disable, overload, or impair it.

We reserve the right to suspend or terminate access to the Site for any user who breaches these provisions.

14. Limitations of liability

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any liability that cannot be excluded or limited under applicable law, including your statutory rights under the Consumer Rights Act 2015.

Subject to the above, our total liability to you for any loss arising out of or in connection with your use of the Site or any contract between us is limited to the amount you paid for the relevant order. We are not liable for indirect or consequential losses (such as loss of profit, loss of business, or loss of opportunity) arising in connection with the Site.

15. Privacy and data

Your personal information is handled in accordance with our Privacy Policy. By using the Site you acknowledge that you have read and understood our Privacy Policy.

16. Cookies

We use cookies and similar technologies on the Site as described in our Privacy Policy. By using the Site you consent to our use of cookies as set out there, subject to the cookie consent banner shown on your first visit.

17. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available at goosebumpsco.com/pages/terms-and-conditions, with the “last updated” date shown at the top. The version of the Terms that applies to your order is the version in force at the time you place that order.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of the Site will be subject to the non-exclusive jurisdiction of the English courts. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

19. Contact

For any questions about these Terms or about an order you have placed, email us at press.goosebumpsco@gmail.com. We aim to respond to all enquiries within 2 working days.